All small and medium-sized businesses need to have IT services provided, to keep them running. It is hard for us to do much nowadays when there is no proper IT infrastructure in place. There is a lot of your success in business pegged on the quality or speed and efficiency you get from your IT systems.
You have the choice of creating and running an internal IT department, or contracting an outside company to provide those IT and network support services. There are people who may think that an internal department is a way to go, until they hear of the many advantages they would get from outsourcing. Outsourcing for one reduces the burden on your HR department when they have to deal with another team of employees. There is also the costs of hiring, equipping and sustaining said department. It also allows you to access the highest level of skill and expertise, since you shall be dealing with professionals in their field. You shall also be left with less to worry about, more resources to utilize in areas you are skilled at, and peace of mind in the knowledge that your IT needs are in the best hands possible.
You will be provided with a contract when you agree on the terms of their service provision. This makes all your IT related expenses predetermined, and therefore easier to manage. An internal department would have been less predictable and more erratic in terms of expenses. You shall receive services customized to your needs, thus ensuring a higher degree of efficiency, and fewer losses in the process.
This is also how you access better performance from your existing IT resources. What you can achieve with an internal department will never compete with the time, experience, expertise, and flexibility of a managed IT and network support services provider. They are therefore better at ensuring your computers, software, peripherals, sever, and all other IT network components are running at their best. They shall also take a proactive approach to your IT needs, instead of the traditional reactive approach internal teams are known for.
You shall also always have round the clock support services from them. They shall monitor your IT system all the time, and have customer service personnel ready to handle any inquiries you may make, at any time. This is how you shall have your systems and network operational at all times. If there is an issue cropping up, they will deal with it before it becomes a huge problem.
It is therefore better to have the managed IT and network support services provided than to have to deal with these things internally. You shall thus manage to compete at a higher level this way.